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Our 100% satisfaction guarantee allows you to buy with confidence!
No questions asked, you may return an item for any reason for thirty days from the time of the sale for a full refund of your sale price, an exchange for the same item, or credit against a different item. In the rare instance of a defective item we will refund the original shipping fee as well. Return shipping is the responsibility of the buyer. We do not charge a "restocking" fee for this service.
If for some reason you need to return your merchandise, report a damage claim or defect, or complete an exchange below are simple instructions on how to do that!
I do not like the merchandise I purchased or it does not fit:
MERCHANDISE THAT IS RETURNED WITHOUT PRIOR RMA APPROVAL WILL NOT BE REFUNDED OR REPLACED. IF YOU ELECT TO SHIP SOMETHING BACK WITHOUT AN RMA WE WILL NOT REIMBURSE YOU FOR THE POSTAGE EXPENSE. IF WE ISSUE YOU A PREPAID RETURN LABEL IN THE CASE OF A NON DEFECTIVE ITEM THE COST OF THE RETURN SHIPPING WILL BE DEDUCTED FROM YOUR FINAL REFUND. IF YOU HAVE ANY CONCERNS REGARDING YOUR MERCHANDISE PLEASE LET US KNOW SO THAT WE MAY RESOLVE THE ISSUE WITH YOU.
1. Email returns@dreamwaytrading.com
a. SUBJECT LINE EXAMPLE: 2009-01-90000 – Return
b. Include a short note letting us know why you are returning it.
2. Upon receipt of this email we will reply with an RMA number.
3. When you receive the RMA number package the product back up in it’s
original packaging, include a copy of original invoice, and RMA number
4. Upon receipt of your return we will refund you the original purchase price
of the product.
Notes: While we do have a "no questions asked" return policy we do appreciate your feedback, so when you return an item please let us know why you are returning it. We are not responsible for the postage expense on returned merchandise. Merchandise is only returnable when it is unused within 30 days of the purchase date. A refund will be issued in the same manner in which the payment was made.
My merchandise arrived damaged:
All merchandise is inspected when it arrives at our facility and prior to shipping. In the unfortunate case that your merchandise arrives damaged the carrier is at fault. Merchandise is securely packaged to prevent damage in the event of mishandling. If your merchandise arrives damaged please exercise the following procedure.
Domestic Shipments – FedEx
1. Take a photo of the damaged merchandise and affected areas.
a. Email the photos to returns@dreamwaytrading.com
b. SUBJECT LINE EXAMPLE: FedEx 2009-01-90000 Damage Claim
c. Indicate whether you’d like the merchandise replaced or a refund
2. Upon receipt of the email and photos we will submit a FedEx claim on your
behalf
Notes: In most cases FedEx will complete a claim within 5 to 7 business days, this may vary during holidays. Once we receive the claim check your merchandise will be replaced or a full refund will be issued. If you elect to receive a refund, the refund will be issued in the same manner in which you paid. DO NOT throw away the box or any packing materials, in some instances FedEx will send a representative to inspect the package. Once you receive your replacement merchandise or refund you can then discard of the damaged merchandise. You have 72 hours from receipt of the package to report a damage claim – if you do not report a claim within 72 hours we will be unable to submit a claim on your behalf.
Domestic or International Shipments – USPS
Unfortunately, unless you purchased the optional insurance at check out merchandise that arrives damaged cannot be replaced or refunded.
If you purchased insurance:
1. Take a photo of the damaged merchandise and affected areas.
a. Email the photos to returns@dreamwaytrading.com
b. SUBJECTLINE EXAMPLE: USPS 2009-01-90000 Damage Claim
c. Indicate whether you’d like the merchandise replaced or a refund
2. Upon receipt of the email and photos we will replace your merchandise or
issue a refund depending upon your preference
If you receive merchandise that is thought to be defective please do the following:
1. Email returns@dreamwaytrading.com
a. SUBJECT LINE EXAMPLE: 2009-01-90000 – Defective Merchandise
b. Include a short note explaining to us whats wrong
2. We will reply with instructions on how to fix the problem or inform you
on how to proceed.
Notes: Defective products are resolved on a case by case basis as we sell a variety of products. If the product cannot be replaced you will be refunded in full.
I want to exchange what I purchased:
If for some reason you’d like to exchange the product you purchased please do the following:
1. Email returns@dreamwaytrading.com
a. Subject line should be: Example: 2009-01-90000 – Exchange
b. Include a short note explaining what item you’d like to exchange it for
3. We will reply with an RMA number and what amount to include for
reshipping
4. Package the product back up, include the original invoice, your RMA
number, and information regarding what product you are exchange it for.
5. Remember to include payment or check for reshipping and/or cost of the
merchandise if it’s being exchanged for a higher value product.
Notes: If you wish to exchange a product you are responsible for the cost for us to reship it to you. When you email for an RMA we will inform you what you need to send to cover this. If you are exchanging the product for something of lower value and the difference covers the cost to ship including payment will not be necessary. SWIMWEAR IS NOT EXCHANGEABLE OR RETURNABLE – THERE ARE NO EXCEPTIONS TO THIS – WE DO NOT ALLOW RETURNS OR EXCHANGES FOR SANITARY PURPOSES AND THE PROTECTION OF OUR CUSTOMERS.
We accept VISA, MasterCard, Discover, American Express and PayPal through our secure checkout.
If you prefer to send a payment directly through PayPal our PayPal email address is sales@things2die4.com or you may request an invoice. Our checkout will allow you to easily combine all your wins into one invoice to make a single payment.
We reserve the right to relist items not paid for within 10 days.
